Refund policy

Refund & Return Policy

At EVERIVELLE, we want you to be happy with your purchase. Please review the following policy before requesting a return.

Returns

We accept return requests submitted within 30 days of delivery.

To be eligible for a return, the item must be unused, in the same condition in which it was received, and returned with its original packaging and any included accessories or tags. Proof of purchase is also required.

To request a return, please email daniellajove@everivelle.com and include your order number and reason for the return.

Please do not send an item back before receiving approval. Once your return is approved, we will provide the appropriate return address and detailed return instructions by email. Items returned without prior authorization may not be accepted.

For returns that are not caused by damage, defects, or an incorrect item, the customer is responsible for return shipping costs. If an item arrives damaged, defective, or incorrect, EVERIVELLE will cover the reasonable return shipping costs.

Damaged, Defective, or Incorrect Items

Please inspect your order after delivery.

If your item arrives damaged or defective, or if you receive the wrong item, contact us as soon as possible at daniellajove@everivelle.com. Please include your order number and clear photographs of the product and its packaging.

We will review the issue and provide an appropriate resolution, which may include a replacement or refund. Please do not return the item until you receive instructions from us.

Non-Returnable Items

The following items are not eligible for return unless they arrive damaged, defective, or incorrect:

Customized or personalized products
Items clearly marked as final sale
Gift cards
Items that have been used, altered, or damaged after delivery
Items returned without their original packaging

Please contact us before purchasing if you have questions about whether a specific item is eligible for return.

Exchanges

We do not process direct exchanges.

The fastest way to receive a different item is to return the original item following this policy and place a new order after the return has been approved.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible.

We cannot guarantee cancellation after an order has entered processing or has already shipped. If the order has shipped, the standard return process will apply.

European Union 14-Day Right of Withdrawal

Customers receiving eligible orders in the European Union may have the right to withdraw from an online purchase within 14 days of receiving the goods without providing a reason, subject to applicable legal exceptions.

To exercise this right, contact us at daniellajove@everivelle.com before the 14-day period expires.

Nothing in this policy limits any mandatory consumer rights available under applicable law. Where those rights provide greater protection, the applicable legal requirements will take priority.

Refunds

After we receive and inspect your approved return, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method within 10 business days, or sooner where required by applicable law. Your bank or payment provider may require additional time to process and display the refund.

Original shipping charges are non-refundable unless the item was damaged, defective, incorrectly shipped, or applicable law requires otherwise.

If more than 15 business days have passed since your refund was approved, please contact us at daniellajove@everivelle.com.