Privacy policy
Privacy Policy
Last updated: September 10, 2026
EVERIVELLE (“we,” “us,” or “our”) operates everivelle.com and provides products and services through our online store. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, make a purchase, contact us, create an account, or otherwise interact with our Services.
By using our Services, you acknowledge the practices described in this Privacy Policy.
Information We Collect
Depending on how you interact with EVERIVELLE, we may collect the following types of personal information:
Contact information, such as your name, email address, phone number, billing address, and shipping address.
Order and transaction information, such as products purchased, order history, shipping information, returns, refunds, discounts, and payment status.
Payment information. Payments are processed by third-party payment providers such as PayPal and other payment service providers available at checkout. We do not directly store your complete payment card details.
Account information, such as your login details, account preferences, and saved customer information.
Device and usage information, including IP address, browser type, device type, pages viewed, referring pages, shopping activity, and interactions with our website.
Customer support information, including messages, requests, feedback, and other information you provide when contacting us.
How We Use Your Information
We may use personal information to:
- Process and fulfill orders.
- Arrange shipping and delivery.
- Process payments, refunds, returns, and cancellations.
- Communicate with you about your orders or account.
- Provide customer service.
- Maintain and improve our website, products, and Services.
- Personalize your shopping experience.
- Detect, investigate, and prevent fraud, abuse, or security incidents.
- Send marketing communications when permitted by law and based on your preferences.
- Comply with legal, tax, regulatory, and contractual obligations.
Cookies and Similar Technologies
We and our service providers may use cookies, pixels, and similar technologies to operate the website, remember preferences, understand website usage, improve performance, and support advertising and marketing activities.
Where required by applicable law, you may manage certain cookie and data-sharing preferences through the cookie banner or the Your Privacy Choices page available on our website.
How We Share Personal Information
We may share personal information with trusted service providers when necessary to operate our business, including:
- Shopify, which hosts and supports our online store.
- Payment processors and payment service providers.
- Shipping, logistics, and delivery providers.
- Email and customer communication providers.
- Analytics, advertising, and marketing service providers.
- Professional advisers, regulators, courts, or government authorities when required by law.
We may also disclose information when reasonably necessary to protect our rights, prevent fraud, enforce our policies, or respond to lawful requests.
We do not sell personal information for money. However, certain advertising or analytics activities may be considered “sharing” or “selling” under some privacy laws. Where applicable, you may exercise your choices through our Your Privacy Choices page.
Shopify
Our store is powered by Shopify. Shopify may collect and process personal information in connection with your use of our store, checkout, payments, fraud prevention, analytics, and other Shopify services.
Shopify processes information in accordance with its own privacy practices and applicable law.
Marketing Communications
If you subscribe to marketing emails or other promotional communications, we may send you information about products, offers, promotions, and store updates.
You may unsubscribe at any time by using the unsubscribe link included in our marketing emails.
Transactional messages relating to orders, payments, shipping, returns, refunds, or account activity may still be sent when necessary.
Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, maintaining business and tax records, resolving disputes, preventing fraud, and complying with legal obligations.
Retention periods may vary depending on the type of information and applicable legal requirements.
Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information.
However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Your Privacy Rights
Depending on where you live, you may have rights regarding your personal information, including the right to:
- Request access to personal information we hold about you.
- Request correction of inaccurate information.
- Request deletion of certain personal information.
- Request information about how personal information is used or disclosed.
- Withdraw consent where processing is based on consent.
- Opt out of certain marketing or data-sharing activities.
- Exercise other privacy rights available under applicable law.
To exercise a privacy right, contact us using the information below. We may need to verify your identity before completing certain requests.
We will not discriminate against you for exercising applicable privacy rights.
International Data Processing
Because we use service providers that operate internationally, personal information may be processed or stored in countries other than the country in which you live.
When required, appropriate safeguards are used for international transfers of personal information.
Children’s Privacy
Our Services are intended for general audiences and are not directed to children. We do not knowingly collect personal information from children in violation of applicable law.
If you believe a child has provided personal information to us improperly, please contact us so that we can review and take appropriate action.
Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy, security, or content practices of those third parties.
We encourage you to review the privacy policies of any third-party websites you visit.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, Services, legal requirements, or privacy practices.
When we make changes, we will update the “Last updated” date at the top of this Privacy Policy.
Contact
If you have questions about this Privacy Policy, your personal information, or your privacy rights, please contact EVERIVELLE Customer Care through our Contact Us page or by email at: